PURPOSE
The KwaZulu-Natal Department of Community Safety and Liaison has a Service Delivery Evaluation Directorate within the Monitoring and Evaluation Chief Directorate which seeks to monitor and evaluate police efficiency and effectiveness.
Service Delivery Evaluation in the Department of Community Safety and Liaison is a process of monitoring whether the policing service is operating in terms of the Constitution, the South African Police Service Act and provincial policy and guidelines. It’s a way to determine whether there are changes that need to be made to ensure efficiency and effectiveness.
FUNCTIONS
The role of the Service Delivery Evaluation Directorate is to implement the following:
- Assess the service delivery of police stations, metro police and visible police and evaluate whether they are accessible.
- Evaluate the planning and execution of major visible policing operations in the province.
- Conduct research to determine provincial policing needs and priorities.
- Provide information on identified needs to SAPS and engage SAPS on a quarterly basis to have these needs integrated into SAPS business plans.
- Conduct quarterly reviews on the extent of integration of departmental proposals on Stations/Area/Specialised Unit Improvement Plans into SAPS business plan.
- Station Evaluation through announced site visits and unannounced site visits.
- Targeting and attending major events during the year to evaluate police services
- Produce reports which are submitted to the HOD and SAPS.