About The HOD

PA Name: Ms. Phumzile Ntombela

Email: Phumzile.ntombela@comsafety.gov.za
Tel : (033) 342 8824 
Cell: 060 579 8664

Address: 179 Jabu Ndlovu Street,
Pietermaritzburg,
3201

Ms Glenrose Phumzile Xaba-Makhetha, the Head of KZN Department for Community Safety and Liaison (DCSL) was appointed with effect from 03 January 2024. She previously served as the Acting HOD for Community Safety and Liaison since the 01^st of February 2023. Before assuming this responsibility, she worked for the KZN Department of Transport as Chief Director Strategy Management where she was responsible for managing and coordinating departmental strategic planning process, coordinate intergovernmental planning and stakeholder engagements, oversee the provision of organisational development services in the department, oversee monitoring and evaluation of departmental performance against the strategy and annual performance plans, oversee provision of policy and planning services, oversee and manage the transformation and empowerment programmes.

She had also served as the Acting Head of Department for the KZN Department of Transport on several occasions between 2016 and 2018. From the 01^st of September 2004- 1^st of October 2008, she assumed duties as a Director for Development, performing duties that dealt with Poverty Alleviation programmes (Zibambele Road Maintenance programme, Project manager for pilot projects), Labour Intensive Road construction projects, External or community stakeholder management programmes, Innovation and piloting of new programmes within the organization, Perform all management and administrative activities related to the position and Managing human and Financial Resources of the Directorate. She also served as a Deputy Director for Development. Her employment history includes holding the following positions in the erstwhile Department of Social Welfare and Population Development:

• Assistant Manager under Social Development unit (2001-2002),
• Provincial Co-ordinator (2000-2001),
• Chief Social Worker (1998-2000),
• Senior Social Work (1997-1998) and
• Social Work (1995-1997),

She has also served in various committees whilst she was employed by the Department of Transport such as:

• Departmental Project Management Office (DPMO) – Steercom Chairperson
• Departmental Policy Committee – Chairperson
• Departmental MPAT Committee – Chairperson
• Bid Adjudication Committee (BAC) –Member
• Information Telecommunication Committee (ITC) – Member
• Departmental Task Team (Labour Forum)-Member

She holds a Master’s degree (2011) in Business Leadership from the University of South Africa (UNISA), BA Degree (1993) in Social Work & Diploma in Transportation management from the university of Johannesburg (UJ) . She also attended short courses on Monitoring and Evaluation in the Public Service-University of Stellenbosch (2010), Ethics in the Public Service Office of the Premier (2011), Job Evaluation from KZN Provincial Public Service Training Academy (2018), aerotropolis masterclass from the University of KwaZulu-Natal (2018) strategy management development (2015).