The KwaZulu-Natal Department of Community Safety and Liaison has a Service Delivery Evaluation Directorate within the Monitoring and Evaluation Chief Directorate which seeks to monitor and evaluate police efficiency and effectiveness.

Service Delivery Evaluation in the Department of Community Safety and Liaison is a process of monitoring whether the policing service is operating in terms of the Constitution, the South African Police Service Act and provincial policy and guidelines.  It’s a way to determine whether there are changes that need to be made to ensure efficiency and effectiveness.


FUNCTIONS

The role of the Service Delivery Evaluation Directorate is to implement the following:

• Assess the service delivery of police stations, metro police and visible police and evaluate whether they are accessible.

• Evaluate the planning and execution of major visible policing operations in the province.

• Conduct research to determine provincial policing needs and priorities.

• Provide information on identified needs to SAPS and engage SAPS on a quarterly basis to have these needs integrated into SAPS business plans.

• Conduct quarterly reviews on the extent of integration of departmental proposals on Stations/Area/Specialised Unit Improvement Plans into SAPS business plan.

• Station Evaluation through announced site visits and unannounced site visits.

• Targeting and attending  major events during the year to evaluate police services

• Produce reports which are submitted to the HOD and SAPS.

SERVICE DELIVERY EVALUATION DIRECTORATE TEAM

Mr Ronald Luvuyo Goniwe
Manager: Whole Province
Cell: 082 331 7364
Office: 033 341 9330
Fax: 033 341 9405
E-mail: Luvuyo.Goniwe@comsafety.gov.za

Mr Bhekubani Lawrence Ndlangamandla
Service Monitor: uMfolosi uThukela
Cell: 082 776 7513
Office: 033 341 9300
E-mail: Bhekubani.Ndlangamandla@comsafety.gov.za

Mr Mafika Jacob Maseko
Service Monitor: Ulundi uThukela
Cell: 082 776 7514
Office: 033 341 9372
E-mail: Mafika.Maseko@comsafety.gov.za

Mr Thamsanqa Mthalane
Service Monitor - Midlands
Cell: 082 555 3046
Office: 033 341 9362
E-mail: Thamsanqa.Mthalane@comsafety.gov.za

Mr Mdumiseni Nxumalo
Service Monitor: uMzimkhulu
Cell: 082 776 7539
Office: 033 341 9363
E-mail: Mdumiseni.Nxumalo@comsafety.gov.za

Mr Sabelo Sydney Kunene
Service Monitor: Durban South & Durban North
Cell: 082 506 093
Office: 033 341 300
Fax: 033 341 9405
E mail: Sabelo.kunene@comsafety.gov.za

Mrs Leneshrie Moodley
Service Monitor: Midlands, Whole province
Cell: 082 777 2556
Office: 033 341 9300
E-mail: Leneshrie.Moodley@comsafety.gov.za