PURPOSE
The KwaZulu Natal Department of Community Safety and Liaison has a Complaints Management Directorate Unit (CMU) within the Monitoring and Evaluation Chief Directorate which deals with complaints relating to service delivery of the police as mandated by Chapter 11 of the Constitution of the Republic of South Africa, 1996.
FUNCTIONS
The aim of the CMU is to address service delivery complaints against the police to support the raising of service standards. In particular the CMU is tasked with:
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Investigating and processing service delivery complaints against the South African Police Services (SAPS);
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Liaising with the Provincial, Area and Station levels of the SAPS, the ICD and the Justice System in order to resolve complaints against the police;
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Monitoring police conduct in collaboration with the Independent Complaints Directorate (ICD).
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Identifying trends that may re-direct the operations of the Department, the South African Police Services or other Stakeholders;
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Assessing the effectiveness of visible policing in the province;
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Conducting awareness and information sessions with KZN communities to discuss crime and general policing matters.
COMPLAINTS RECEIVED MAY BE CATEGORISED UNDER THE FOLLOWING MAIN HEADINGS
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Complaints about the conduct, service, efficiency and effectiveness of the SAPS by the public;
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Complaints by the SAPS members arising from their organisation.
The CMU has recently installed an Electronic Complaints Management System which will enable the unit to expedite the registration, processing and ultimate finalisation of complaints, thereby improving the efficiency and effectiveness of complaints management.
COMPLAINTS MANAGEMENT TEAM
Mr Jabulani Makhathini
Acting Manager: Complaints Management
Cell: 082 554 2463
Office: 033 341 358
E-mail: Jabulani.Makhathini@comsafety.gov.za
Ms Zingisa Mlata
Complaints Monitor: Durban South & Umzimkhulu
Cell: 082 300 5397
Office: 033 341 359
E-mail: Zingisa.Mlata@comsafety.gov.za
Ms Khanyisile Mthembu
Complaints Monitor: Durban North & Umfolozi
Cell: 082 300 5408
Office: 033 341 359
E-mail: Khanyisile.Mthembu@comsafety.gov.za
Ms Noluthando Masuku
Secretary: Complaints Management
Tel: 033 341 9300
E-mail: Noluthando.Masuku@comsafety.gov.za
Ms Queeneth Dhlamini
Admin Officer: Complaints Management
Tel: 033 341 9300
E-mail: Queeeneth.Dhlamini@comsafety.gov.za